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All commerical and domestic carpet, floor, upholstery cleaning in Edinburgh and Scotland

This information is taken from the IICRC S-100 Standard and Reference Guide for Professional Carpet Cleaning. For more information, visit the IICRC

Customer service and procedures check-list

6. Unless clearly specified otherwise, moving furniture to access and clean carpet underneath should be considered part of the normal cleaning job. Items such as, but not limited to, fish tanks, waterbeds, loaded china cabinets, computers, large desks, file cabinets, bookshelves and extremely delicate or fragile furnishings (pianos, antiques) are considered exceptions. Plastic chair mats placed over carpeting cannot be re-laid until the carpet is fully dried.

7. Special attention to spots and stains must be included in normal job performance. However, time consuming, specialised spotting may incur an additional charge. Technicians should advise customers of additional charges before extensive spotting or colour repair is attempted.

8. Preconditioning heavily soiled entry and traffic areas is normally included in the cost of cleaning. However, overall job cost may increase in extreme soiling situations. Customers should be advised in advance of the need for increased charges.

9. It is the technician’s responsibility, with the customer’s cooperation, to ensure that the carpet is dried and returned to normal use within a reasonable time, typically within six to eight hours. The amount of time required for drying varies with different methods, the degree of soiling and the aggressiveness of cleaning. However, under no circumstances should carpet drying require more than 24 hours with proper airflow, ventilation and humidity control. The customer’s cooperation in providing conditioned air, continuous airflow and ventilation to expedite drying cannot be overemphasised.

10. Effort must be made to physically remove as much soil as possible from the carpet during cleaning without changing its texture. Pile yarns must be left as residue-free as possible.

1. Above all, technicians must be courteous. They must be willing to take time to pre-inspect carpet in all areas that need cleaning. In addition, they should discuss structure access, water availability and any special limitations. They must identify the carpet construction and fibre, evaluate specific needs and recommend an appropriate cleaning method or procedure. Carpet should be cleaned by trained, conscientious technicians, backed by good quality equipment, products, procedures and reputable firms. The trained, certified technician, not a particular method, machine or process, is the key to high quality results!

2. Consumers have a right to expect itemised services and firm prices before technicians begin each portion of the work sold. While technicians may offer other services at additional cost, consumers should never be pressured to accept anything more than the services they request and authorise.

3. All cleaning, specialty agents and equipment must be used in strict accordance with the manufacturer’s recommendations and appropriate safety and environmental regulations.

4. Firms should offer workmanship guarantees in writing. Fibre type, carpet construction, installation and maintenance may present circumstances beyond a cleaning technician’s control. However, responsible workmanship must be implicit in any work performed.

5. All carpet must be thoroughly vacuumed before other cleaning techniques are employed, regardless of the cleaning method used. Special attention should be placed on vacuuming entry areas and walk-off mats where soil accumulates.