National Carpet Cleaners Association
Since 1968 the National Carpet Cleaners Association is the UK’s national association for carpet & upholstery cleaners, oriental rug cleaners and water & fire damage restorers. The Association is widely recognised, as being the authoritative source of information and advice on all aspects of the industry. Because the NCCA believes that proper training together with the knowledge, understanding, and skill acquired through that training, is so vital to the maintenance of standards, the Association has an ongoing commitment to the education and training of its members.
Members are also required to abide by the Association's Code of Practice, which covers such specifics as fair pricing, service, complaints procedures, liability and consumer protection, designed to ensure customer satisfaction at all times.
All members are required to provide a high quality service to their customers, summed up by the association's motto: "Service with Integrity". Monkland Cleaning Services is very involved within this association.
Our Services
As a former sales trainer with a national company, Keith firmly believes that people don't like being sold to but would far prefer receiving information pertinent to their own concerns.
Keith and Angela both focus on consumer education and have dedicated their company to providing the latest information, so the consumer can make an educated decision on choosing a floor maintenance company.
For example they provide a 24 hour free recorded customer information message that allows consumers to phone a recorded number and listen to the differences in carpet cleaning methods and provides the questions to ask a carpet cleaner before inviting them into their home. The recorded message number is 0800 695 2223. This consumer information is also provided in a booklet form and may be obtained by calling 0800 695 2901 and asking for a paper copy of the Customer Awareness Guide.
Monkland Cleaning Services has over the years established a number of divisions with specifically trained staff to attend to different aspects of floor care.
Mr Monkland and its private client division, "A Personal Touch" is dedicated to ensuring clients have healthy homes and offices.
New Town Carpet Cleaning Services provides a service for collecting plant cleaning and returning rugs and curtains.
Monkland Floor Care will restore hard floors whether stone, wood or resilient.
FREE ESTIMATES!
0131-331-2900
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