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8 Mistakes to avoid when choosing a carpet cleaner

MISTAKE No.1: Choosing a carpet cleaner based on equipment alone.

No question, your carpet cleaner needs first-rate equipment.

But he also needs something else. He needs employees who are skilled at operating that equipment. Many companies own hot-water extractors, but very few companies teach their employees how to use them properly. The best way to know that the carpet cleaner’s employees have been properly taught is to make sure the cleaner has been certified by the IICRC. Before you choose a carpet cleaner, ask to see written proof of the companies and technicians IICRC certification.

MISTAKE No.2: Choosing a carpet cleaner based on low price.

Low price could be a problem in three ways (1) Low price can be the ‘bait’ that attracts your phone call. Once the cleaner gets into your home he pressures you into ‘switching’ to a much more expensive job. (2) Low price can be for single-process cleaning. Rarely does the consumer know what this means and, when told, asks for dual-purpose cleaning instead, which costs much more. (3) Low price means the carpet cleaner has cheap equipment, or no or poorly trained staff which will not effectively clean your carpet.

MISTAKE No.3: Choosing a carpet cleaner based on a single telephone call.

Instead, invite the person to your home and ask for a specific written quotation. Then you’ll know exactly what the carpet cleaner recommends – and you won’t be the victim of high pressure tactics when the technician steps into your living room. If he refuses to come out I wouldn’t trust him … would you?

MISTAKE No.4: Choosing a carpet cleaner who doesn’t offer a
Full Money-Back Guarantee.

In my view, every carpet cleaning company should be fully accountable for its work. If you are not pleased with the job in every way, you should not have to pay for it. Period. Not all carpet cleaners offer a guarantee. Or, if they do, the guarantee may be limited. Ask the carpet cleaner if he offers a money-back guarantee and then make sure the carpet cleaner includes his guarantee in the quotation.

MISTAKE No.5: Choosing a carpet cleaner without getting comments from his other clients.

Any carpet cleaner can say anything about his past jobs. And sadly, some of what he says may not be true. Make sure you ask for references or read comments from current customers so you can depend on the carpet cleaner and his work.

MISTAKE No.6: Choosing a carpet cleaner who is not certified by the IICRC.

If your carpet cleaner is not a close friend, you may not know whether he has the knowledge or experience to clean your carpet well. If you want to be sure you’re hiring a competent professional, make sure he is IICRC certified. The carpet cleaner must earn that certification through study, experience and successful completion of formal written examinations. If effect, cleaners who are certified by the IICRC have earned a college degree in carpet cleaning.

MISTAKE No.7: Choosing a carpet cleaner who is not a member of the National Carpet Cleaners Association (NCCA).

 NCCA is the largest trade association of carpet cleaners in the UK. So the IICRC will show they are trained, but with the NCCA they must keep to a number of rules:
1) Honest, ethical business practices, 2) staying current on the latest methods for carpet and upholstery care, cleaning and restoration, and 3) Have current insurance.

You’re making a wise decision when you have your carpets cleaned by a member of the NCCA.

MISTAKE No.8: Choosing a carpet cleaner who doesn’t use Twin Vacuum, hot water extraction system.

You might expect this from me, since my employees and I use this type of system. But there are several good reasons. Smaller portable hot water extraction systems are good, but they are not as good as the powerful twin vacuum systems. Compared with hot water systems you can hire, our systems use hotter water, higher pressure and stronger suction. So all the way around you get a much better job. No two ways about it - they leave your carpets cleaner, fresher and healthier than ever before.

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